Refund and Return Policy
Overview
Our refund and returns policy lasts 30 days.
If the product you purchased from us does not work when used per the instructions, we are happy to refund the full purchase amount for up to 1 item. Additional items purchased on the same order, or within 10 days of the refunded order, will be refunded when they are returned, unopened and unused.
To complete your return, we require a receipt, order number, or other proof of purchase.
To request a refund, contact us online here.
Refunds
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within a few days (depending upon the payment processors).
If you ordered via DoctorPooper.com
If you ordered the product through our website, please call us at (832) 808-1578 or contact us online to request a refund.
If you ordered via Amazon or another 3rd party seller (e.g. Walmart.com or a store)
Please call us at (832) 808-1578 or contact us online to request a refund. IMPORTANT: You must have your order number and purchase date and/or a receipt available.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Exchanges
We only replace items if they are defective or damaged.
Shipping Returns
In most cases, we do not require a refund as we expect the product to have been used.
If we do require a return, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need Other Help?
Contact us online if you have other questions.
Mobile Terms of Service
Last updated: Oct. 7, 2026
The Dr. Pooper Enterprise, Inc mobile message service (the "Service") is operated by Dr. Pooper Enterprise, Inc. (“Dr. Pooper Enterprise, Inc”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Dr. Pooper Enterprise, Inc’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Dr. Pooper Enterprise, Inc through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Dr. Pooper Enterprise, Inc. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18336923949 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Dr. Pooper Enterprise, Inc mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18336923949 or email service@doctorpooper.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.